"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Technical Support Associate Analyst

Location: St Louis MO

Duration: 12 Months

Pay rate: 24 /hr

Job description:

Skills:

• Provide excellent colleague support for all technology products and services. Resolve issues within a specified timeframe per our defined processes or refer unresolved issues and escalate problems to appropriate technical support groups identified in the Customer Support Process to ensure resolution is achieved.
• Troubleshooting colleague hardware issues including Windows. MAC, and cellular devices
• Work with technical staff and provide input and solutions.
• Meet and greet colleagues to answer questions and resolve problems related to all LOBs to products and services.
• Works with customer to answer basic training and how-to questions.
• Follows up on all open tickets/issues within specified timeframe.
• Responsible for inventory of technology products and prizes. Will create a forecast of how many Technology peripherals will be needed each month, based on usage and past delivery. Ensure items are ordered in Ariba, delivered and ready for colleague purchases.

Education:

• HS Diploma/GED or equivalent; Associate degree in Computer Science or a related discipline preferred and/or at least 1-2 years work experience in a Technology field.
• Associate degree in Computer Science or a related discipline and/or at least 2-4 years work experience in a Technology field.

Schedule Notes:

100% onsite in 900 Cottage Grove Rd Bloomfield, CT. schedule

May be one of two shifts: 8:45 am EST - 5:15pm EST OR 7:45am - 4:15pm EST.

Preference would be for candidates that can take the 8:45 am EST - 5:15pm EST

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.