About the job Customer Service Specialist
Customer Service Specialist II needs 2 years experience
Customer Service Specialist II requires:
Customer service
Jacksonville, FL /Lewisville, TX
MS Office
Customer care, support
Customer Service Specialist II duties:
Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
Provides outstanding customer service to ensure service levels are achieved and exceeded.
Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
Refers customers to published materials, secondary sources, or more senior staff.
Documents customer feedback and complaints.
Provides a positive customer experience and enhancing relationships between customers and the company.