Customer Service Rep needs 2-5 years experience in Customer Service / Supply Chain / Sales
Customer Service Rep requires:
•Customer facing operations (i.e. Customer Service, Sales)
•Order to cash process knowledge
•Cloud based solutions (i.e. Service Cloud) / ERP systems (i.e. SAP) / IT applications
•Supply Chain understanding
Customer Service Rep duties:
•Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions
•Contribute to the understanding of customer segments, trends needs, and expectations by reporting and providing feedback on client interactions