Customer Care Representative

job
  • Overhead Door
Job Summary
Location
Memphis ,TN
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
25 Jan 2025
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Job Description
Responsibilities
  • Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
  • Respond to customer requests for information concerning order tracking, order expediting and product availability.
  • Perform order entry at both sales invoicing level and request for products from supply plants.
  • Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
  • Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
  • Process all necessary paperwork for the daily operation of the sales center as required.
  • Other duties as assigned.
Qualifications
  • 1-3 years Customer Service experience, door industry preferred
  • Attention to detail and problem solving.
  • Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
  • Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.
  • Strong math skills required.
  • Willingness to learn product and processes, and work as a team
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