Company Overview

Here at the Samaritan Fund Program, we help give the Peace of Mind to Heal to individuals and families struggling with high-cost diseases by sourcing them with funds to pay for their medical bills through third-party sponsors.

Position Overview

As the Partnership Coordinator, your role is to oversee client accounts, build and maintain strong relationships, and ensure customer satisfaction. Here are the key aspects of your role:

Duties & Responsibilities

• Build and nurture existing partnerships, including managing communication and collaboration with key partners, and identifying ways to grow and expand these relationships.
• Serve as the main point of contact for clients, ensuring timely communication and problem resolution.
• Understand client needs and objectives, offering solutions that align with their goals.
• Act as a liaison between the client and internal teams, ensuring that issues are promptly addressed and resolved.
• Troubleshoot problems and provide appropriate solutions to meet client needs.
• Stay informed about the company’s products and services to effectively communicate value propositions.
• Keep up with industry trends and competitor offerings to better serve clients.
• At times may assist in conducting meetings or check-ins to ensure ongoing satisfaction and address any concerns.
• Communicate effectively and coordinate efforts to meet client needs across different departments.
• Ensure accurate record-keeping within the internal Salesforce system.
• May be responsible for other duties as needed, depending on the specific needs and priorities of the company.

Skills

• Communication 
• Adaptability
• Listening skills
• Customer Service
• Detail Oriented 
• Problem-solving 
• Team-player
• Flexibility

Qualifications

• Minimum Five Years of Account Management Experience
• Strong Multitasking and Prioritization Skills
• Strong Attention to Detail
• Effective Communication
• Strong Multitasking and Prioritization Skills
• Ability to Work Independently and as Part of a Team
• Proficiency in Microsoft Office Suite
• Proficiency in Adobe
• Proficiency in Salesforce or other CRM

Position Type & Benefits

• Full-time, Non-exempt
• Location – Metairie, Louisiana
• Paid Time Off
• Medical, dental, and vision insurance
• SIMPLE IRA matching
• May require overtime during peak seasons.
• Compensation is based on education and experience.
• Reports to the Vice President of Partnerships