A major client of ours has a need for a Desktop Support (Level 1). This position is 100% onsite in Midtown Manhattan, NYC. This is a long term contract opportunity.

Position Overview:

We are seeking a proactive and detail-oriented Desktop Support Technician - Level 1 to join our IT support team. This role is crucial in providing technical assistance and support to end-users, ensuring that all hardware and software are installed, configured, and maintained to optimize workplace productivity. The ideal candidate will have hands-on experience with setting up and troubleshooting desktop and laptop systems, providing excellent customer service, and managing IT equipment.

Key Responsibilities:

New Hire Setup:

• Set up new hire workstations including PCs, laptops, monitors, keyboards, headsets, webcams, and other peripheral devices, ensuring all equipment is configured correctly and ready for use.

Hardware Installation & Configuration:

• Install and configure new desktop computers, laptops, and associated peripherals (monitors, keyboards, headsets, etc.) for employees.
• Ensure proper wiring and cable management to maintain a clean and organized workspace.

Moves, Adds, Changes (MACs):

• Perform moves, adds, and changes (MACs) for employees, including relocating PCs, laptops, and other hardware, and reconfiguring systems and software as needed.

Imaging & System Setup:

• Assist in the imaging and deployment of new systems. Ensure all operating systems, software, and security updates are installed and functioning properly.

Troubleshooting & Support:

• Provide timely and efficient troubleshooting for hardware, software, and peripheral device issues, escalating to higher-level support when necessary.

Swap Out Old Equipment:

• Swap out or upgrade old or malfunctioning hardware and ensure proper disposal or recycling of outdated equipment.

Inventory & Shipments:

• Receive, log, and manage incoming shipments of IT equipment, including PCs, laptops, peripherals, and accessories.
• Track inventory levels, ensuring accurate records of assets and facilitating equipment ordering as needed.

Documentation & Reporting:

• Maintain accurate records of all equipment and configurations, ensuring compliance with asset management protocols.
• Document technical procedures, solutions, and troubleshooting steps.

Customer Service:

• Provide a high level of customer service, ensuring all IT support requests are addressed in a timely, professional manner.
• Communicate with end-users to resolve issues and improve their overall IT experience.

Collaborative Teamwork:

• Work closely with other IT team members to ensure smooth operations and efficient issue resolution.
• Assist with on-site and remote troubleshooting as required.

Qualifications:

Experience:

• 1-2 years of experience in IT support, desktop support, or related field.
• Experience with setting up PCs, laptops, and peripherals.

Technical Skills:

• Basic knowledge of Windows operating systems (Windows 10/11) and software installation.
• Familiarity with imaging and system deployment tools.
• Basic understanding of hardware components and their installation (monitors, keyboards, headsets, webcams, etc.).
• Knowledge of basic networking concepts (e.g., Wi-Fi, Ethernet) is a plus.

Soft Skills:

• Strong communication and customer service skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Detail-oriented with a focus on accuracy and quality.
• Ability to work well in a team environment and collaborate with colleagues.

Additional Requirements:

• Ability to lift and carry equipment (up to 30 lbs).
• Flexibility to work during occasional off-hours for system installations or upgrades, if needed.