Job Title: Customer Support Representative II

Location: Johnston IA 50131

Duration: 08 months contract

Job Description:

Note: PART TIME Job. This job will be Saturday and Sunday from 8:00 AM – 5:00 PM CST

As a License & Sales Management Specialist you will be responsible for:

Responsibilities:

• Provide product/service information and respond to customer and dealer questions, acting as a first point of contact for resolving queries and enrollment activities. This will primarily be inbound phone calls but will also include outbound phone calls and emails.
• Providing exceptional service to customers and dealers on the telephone as you navigate various conversations and gather enrollment information.
• Using complex multilevel scripts and processes to clarify customer information and assist them as needed.
• Managing contract, legal entity and tax rules conversations
• Create follow up actions and enter relevant information into various internal systems after each contact ensuring that quality data is gathered.
• Executing processes to validate completeness and effectiveness to enable broader application through shared or dedicated service teams
• Working tickets through a ticketing system that come from Dealer/Customer requests.

Experience:

• Strong interpersonal and communication skills, including demonstrated ability to manage complex conversations in real time.
• Strong independent judgement, problem solving skills, and ability to make timely decisions.
• Proficient in Microsoft Office products specifically Excel and One Note.
• Comfortable with navigating through diverse tools that may not be intuitive and have complex interfaces.
• Strong organizational skills and the ability to manage several projects simultaneously.
• Ability to work with extensive amounts of data while maintaining a strong emphasis on details.
• Ability to adapt to rapidly and frequently changing processes.

Skillsets:

• Experience working directly with Customers and Dealers.
• Demonstrated ability to leverage data and analytics to identify opportunities and solve problems.
• Understanding of revenue recognition principles for software licensing models
• Cross functional work experience in multiple areas, i.e., product management, sales & marketing, legal, data, accounting, order fulfillment, etc.
• Knowledge of go to market strategies including licensing of advanced software for precision technologies.

Education:

Bachelor’s Degree or equivalent experience required

Additional Qualifications:

Shift Hours: This job will be Saturday and Sunday from 8:00 AM – 5:00 PM CST

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Name: Lalit Garg

Email:

Internal ID: 25-30295