Job Description

Position Title: Network Services Technician

Locations: Danville or Gretna, VA offices

I. Purpose of Position

This is a full-time Bargaining Unit position responsible for the installation and maintenance of plant facilities and customer-owned equipment, including but not limited to service-related tasks.

II. Essential Duties & Responsibilities

• Perform installations and repairs, including telephone, video, broadband, and special services in both fiber and copper plant environments.
• Install fiber and copper enclosures.
• Install inside wiring according to company specifications.
• Locate and resolve network issues, ensuring efficient and logical troubleshooting.
• Conduct service restoration during outages or interruptions.
• Utilize test equipment such as OTDR, TDR, and other relevant tools to record proper readings.
• Perform fiber splices using various splicing machines.
• Operate company vehicles (valid driver’s license required; personal driving insurability may affect employment).

III. Special Conditions

• Collaborate with other departments for the company’s maximum benefit or as directed by the Director of Network Services.
• Be available for overtime, nights, weekends, holidays, and work during inclement weather as needed.
• Work a Monday–Friday or Tuesday–Saturday rotation schedule, including an on-call rotation.
• Maintain a positive attitude, work well with colleagues, and provide exceptional customer service to RiverStreet customers.

IV. Job Knowledge, Experience, and Training

• Education: Associate degree in a relevant technical field or equivalent experience required.
• Preferred Skills:
• Experience with broadband technologies, including DSL, FTTx, and Wi-Fi.
• Proficiency in fiber and copper color codes and identification.
• General Skills:
• Good verbal communication.
• Detail-oriented team player.
• Ability to work efficiently under pressure in a technical environment.
• Safe work habits.
• Must attend training schools, which may involve travel and overnight stays.

V. Physical Requirements

• Physically capable of related work, including ladder and pole climbing.
• Able to lift weights exceeding 100 pounds.
• Requires stooping, crawling, and kneeling.
• Must not be color-blind.

VI. Other Requirements

• Follow company policies, procedures, and safety guidelines.
• Maintain vehicles and supplies in a neat and logical manner.
• Occasionally work with contractors.
• Perform other duties as assigned by the Director of Network Services.

Notes

• Skills Required:
• Solid understanding of fiber optic handling and basic low-voltage wiring in residential or small business environments.
• Proficient in 802.11xx wireless networks.
• Valid driver’s license, truck, and tools required.
• Responsibilities Include:
• Installing FTTH and setting up Wi-Fi at customer premises.