The Herman and Kate Kaiser Library is looking for a Customer Service Assistant who shares our values of exceptional customer service experiences, lifelong learning and curiosity, the freedom to know, and appreciation of diverse perspectives. Our Zone Service Model allows staff the opportunity to work in different areas of the library throughout the day for a variety of duties; from providing information about our services, finding materials and teaching customers about various services and equipment. The Herman and Kate Kaiser library shares a building with the Buddy LaFortune Community Center by LaFortune Park and is located near Key Elementary and Memorial High School.
Location: Herman and Kate Kaiser Library, 5202 S. Hudson Ave, Suite B
Salary: $14.42/hr.
Status: Part Time - 20 hours / week
Schedule:
Monday and Tuesday: 12:00pm - 4:00pm
Wednesday: 4:00pm - 8:00pm
Thursday: 1:00pm - 5:00pm
Friday: 10:00am - 2:00pm with rotating Saturdays
Saturday (every 3rd Saturday): 1:00pm - 5:00pm
Essential Functions:

• Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource;
• Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers;
• Assists customers with Digital Literacy Lab;
• Registers customers by issuing and updating library cards;
• Sorts and routes returned materials to proper location and ensures that the library is neat and organized so customers can easily find what they need;

Education & Experience:

• High school diploma or G.E.D. required;
• Customer Service Experience preferred

Physical and Environmental Conditions:
For most positions work regularly requires stooping, bending and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) such as crates full of books or pushing heavy (up to 100 pounds) wheeled carts full of books, on a highly frequent basis and/or assuming awkward positions.
Work Environment:
Work environment involves everyday risk or discomforts which require normal safety precautions, e.g. use of safe work place practices with office equipment, and or avoidance of trips and falls. For some positions there are usually no major sources of discomfort; work is essentially conducted in a normal office environment with acceptable lighting, temperature, and air conditions. For some positions there may be occasional minor discomforts from exposure to less than optimal temperatures (extreme cold or heat) and air conditions due to exposure to the outdoors.