Customer Service Assistant
Department: Emerald Logistix
Employment Type: Full Time
Location: Beaumont
Compensation: $17.45 - $23.00 / hour
Description
Position: Customer Service Assistant
Location: Beaumont, TX
Employment Type: Full-Time
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Assistant. In this role, you will be the first point of contact for our customers, ensuring they receive exceptional service and support. The ideal candidate is friendly, solution-oriented, and passionate about delivering a positive customer experience.
Key Responsibilities

• Customer Support: Respond promptly to customer inquiries via phone, email, chat, or in-person, ensuring customer satisfaction.
• Problem Resolution: Address and resolve customer complaints or issues effectively, escalating to the appropriate team when necessary.
• Product Knowledge: Maintain a deep understanding of the company's products or services to provide accurate information and recommendations.
• Order Management: Assist customers with placing orders, processing returns, or tracking shipments.
• Documentation: Record customer interactions and transactions in the company's database accurately and efficiently.
• Team Collaboration: Work closely with other departments, such as sales, logistics, and technical support, to ensure seamless service delivery.

Skills, Knowledge and Expertise

• High school diploma.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with attention to detail.
• Proficiency in using customer service software, CRM tools, and Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.

Benefits

• Opportunities for career growth and development.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• A dynamic and collaborative work environment.