Salary : $3,974.53 - $4,376.67 Monthly
Location : Springfield OR, 97477
Job Type: Full-Time
Job Number: 61
Department: Customer Service & Marketing
Opening Date: 01/10/2025
Closing Date: 1/24/2025 11:59 PM Pacific
Description
Springfield Utility Board is recruiting for a Customer Service Assistant
DIVISION:
Customer Service & Marketing
REPORTS TO:
Customer Service Manager and Customer Service Supervisors
BARGAINING UNIT:
IBEW Local 659
STATUS/HOURS:
Non-Exempt / Union / Full-Time / 40 hours a week / M - F / 8:00 - 5:00
HOURLY RANGE:
CSA 1 - 1st six months $22.93/hr
CSA 2 - 2nd six months $24.02/hr
CSA 3 - 3rd six months $25.25/hr
Position will start as a CSA 1 at $22.93/hr. Steps CSA 2 to CSA 3 are based on satisfactory performance and reaching the required hours
POSTING DATE: Friday, January 10, 2025
CLOSING DATE: Friday, January 24, 2025 at 11:59 p.m. OR when 75 applications have been received- whichever comes first.
Prior to applying, please read the entire Customer Service Assistant job description located on our website at The job description lists the Major Responsibilities, Required Minimum Qualifications, and the Physical and Mental Requirements for the position.
Typical Qualifications
MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• Minimum one-year recent direct customer service experience, in the last 3 years
• Minimum one-year recent cashiering experience in the last 5 years
• Minimum two years' experience and proficiency with personal computers in the last 3 years
• High phone volume, multi-line phone system and in-person customer contact
• Driving is an essential function of this position. Therefore, a valid Oregon Class C Driver's License is required upon hire.
• Accurate keyboarding - minimum of 40 words per minute by touch

SUBMITTING YOUR APPLICATION MATERIALS
The following application materials are required:

1. Applications can be submitted online at:

1. Cover Letter
2. Resume
3. Certified Typing Test Results ** (The job description requires accurate keyboarding skills with a minimum of 40 wpm by touch) **Candidates are required to go to WorkSource Lane at 2510 Oakmont Way in Eugene to complete the typing test. Please attach the test results to your application packet. If you are out of Lane County, please contact HR at 541-726-2398.

SUB encourages all qualified individuals to apply. SUB is committed to cultural diversity, equity and inclusion, and does not discriminate on the basis of any protected status, including disability and veteran status.
Supplemental Information
ABOUT SUB Springfield Utility Board is an independently operated municipal electric and water utility governed by a locally-elected board. Serving 25+ square miles in and around the City of Springfield, Oregon (pop. 55,000), the utility offers its customers some of the lowest water and electric rates in the Pacific Northwest. SUB is a customer-owned community resource. Like other customer-owned utilities, SUB has a three-pronged mission: to provide excellent customer service, to keep rates low and affordable, and to support the community it serves. SUB achieves this because, unlike privately held utilities which look to provide profits to investors, SUB is owned by and responsible to the people it serves. And, because SUB is an independent agency, and not a department of the city, all of the rates paid go directly back into operating the utility.
SUB is a great place to work! Our employees are valued, respected and appreciated for their skills, knowledge and the diverse backgrounds that they bring to SUB. We're proud of our talented employees and their accomplishments to make SUB the best and most cost-effective utility we can be!
THE COMMUNITY Springfield is a family-friendly community located in the south Willamette Valley and nestled between the McKenzie and Willamette Rivers, both known for excellent fishing. The Eugene-Springfield metropolitan area is easily accessible by Interstate 5 and Oregon's second largest airport. The region is home to several colleges, including the University of Oregon, and provides activities for a wide variety of interests, including performing arts, sports, and outdoor recreation.
SUB'S MISSION
The Mission of the Springfield Utility Board is to provide safe, reliable, cost-effective utility related services to the citizens and businesses of the Springfield community.
In providing these services:
SUB's five-member governing Board will require the principles of cost-effectiveness and continuous quality improvement to be applied to all programs, functions and projects conducted by SUB, in recognition of SUB's long-term responsibility to deliver services.
In addition to providing the types of services that meet customers' utility needs, SUB shall also strive to:

1. Keep the costs of its services affordable;
2. Provide for prudent financial reserves;
3. Ensure that all services offered and provided by SUB meet or exceed the community's standards for quality & safety;
4. Continue to study opportunities and pursue options that provide value to SUB's customers.

The Board believes that SUB's mission is best accomplished through a strong team relationship between the Board and management. This partnership will provide consistency of purpose and direction to the organization and empowers employees to continue to build the kind of organization necessary to meet customers' utility needs.
We offer a complete benefits package to full-time employees including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Deferred Compensation Plan
• Flexible Spending Account
• Life Insurance
• Long-Term Disability
• Short-Term Disability
• 11 Paid Holidays
• Competitive Paid Time Off Plan
• Yearly Cost of Living Increase - Subject To Board Approval

01
Do you have a High School diploma or equivalent?

• Yes
• No

02
Do you have a minimum of one-year direct customer service experience, in the last 3 years?

• Yes
• No

03
If you answered yes to the previous question, please describe your direct customer service experience.
04
Do you have a minimum of one-year cashiering experience, in the last 5 years?

• Yes
• No

05
If you answered yes to the previous question, please describe your recent cashiering experience.
06
Do you have a minimum of two years of experience and proficiency with personal computers, in the last 3 years?

• Yes
• No

07
Do you have experience with high phone volume, multi-line phone system and in-person customer contact experience?

• Yes
• No

08
If you answered yes to the previous question, please describe your experience with high phone volume, multi-line phone system and in-person customer contact.
09
Do you have a valid driver's license and safe driving record?

• Yes
• No

10
The job description requires accurate keyboarding skills with a minimum of 40 wpm by touch. Candidates are required to go to WorkSource Lane at 2510 Oakmont Way in Eugene to complete the typing test. For your application to be considered, the results of the typing test are required to be attached to your initial application. Have you attached your typing test results from WorkSource Lane as an attachment to this application?

• Yes
• No

Required Question