Job Summary
- 17+ years of Experience
- Core Infrastructure ( Not DWP alone) knowledge – Azure, AWS , DevOps, etc.
- Should have worked with CTO / CIO level
- P&L management – Experience in independent budget responsibilities
- Current budget should be minimum of 10 million USD
The general responsibilities include:
•Strategize and ensure creation of mechanisms, processes, etc. to enable the Infrastructure services delivery at an account level.
•Drive conceptualization and implementation of activities to achieve high customer satisfaction scores, goal matrix parameters.
•Develop relationships at an executive level and be the highest level of escalation for the customer organization for Infrastructure issues.
•Ensure that industry trends and developments are analyzed and solutions are developed for customer organization.
•Mentor the Infra SDM and overall teams and thereby enhance competencies to ensure organizational leadership in the service area
•Enable knowledge sharing of best practices across accounts and thereby drive delivery
·excellence across the portfolio.
•Enable the team with Industry knowledge through partner engagements, Practice team
·involvement.
•Support and enable the team in solution development by utilizing the strengths of the larger HCL team
•Establish a long term and sustainable relationship with the customer
•Organize regular Service Review meetings and furnish status reports to client management Business Process Excellence
•Manage all procedures related to the identification, prioritization, and resolution of customer support requests, including the monitoring, tracking, and coordination within support staff.
•Seek for continuous improvement and suggest process improvements
•Underpin the Operational Level Agreements within the delivery units where specifically needed
•Plans, directs, and coordinates the organizational/technical activities required for delivery of the services to ensure technical solution meets contracts specifications
The required key skills and knowledge include:
• Extensive experience in core IT infrastructure business.
• Sound understanding of the latest technologies/trends and capabilities.
• Promotes organizational mission and goals, and shows the way to achieve them
• Creates a positive work environment where all staff are motivated to do their best
• Links mission, vision, values, goals and strategies to everyday work
• Ability to adapt to constantly changing challenges and work within fixed deadlines
• Strategic vision and thinking, sees the bigger picture from a global perspective
• Experience in managing diverse and multiple teams with complete ownership and responsibility of the team is a must.
• Must maintain excellent verbal and written communication skills
• Comfortable working in a demanding fast-paced, customer-focused organization, undergoing change
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.
Compensation and Benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year