Job Title: Service Coordinator/Dispatcher

Company Overview:

Join a leading mechanical subcontractor specializing in HVAC services. We pride ourselves on delivering top-notch solutions to our clients through a skilled team of technicians and exceptional customer service.

Position Overview:

We are seeking a highly organized and detail-oriented Service Coordinator/Dispatcher to support our HVAC technicians and ensure seamless scheduling and communication. This role is vital in maintaining efficient operations and outstanding customer satisfaction.

Key Responsibilities:

• Schedule and dispatch HVAC technicians to service calls and projects based on priority and availability.
• Communicate effectively with customers, technicians, and internal teams to coordinate schedules and resolve issues.
• Monitor and track service requests to ensure timely completion.
• Maintain accurate records of service calls, work orders, and customer information.
• Assist with administrative tasks such as invoicing, inventory management, and reporting.

Qualifications:

• Previous experience in dispatching, scheduling, or coordinating roles (preferably in the HVAC or construction industry).
• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Proficiency in scheduling software and Microsoft Office Suite.
• Knowledge of HVAC or mechanical systems is a plus.