OVERVIEW: Our client, a Global Fortune 50 organization and one of worlds largest distributors of Healthcare systems, Medical supplies & Pharmaceutical products, seeks an accomplished Customer Service/ Inventory Specialist (Lynx)

Position: Customer Service/ Inventory Specialist (Lynx)

Location: The Woodlands, TX

Duration: 3-6 months+ temp-to-hire

Pay Rate: $28/hr

Note:

• Onsite role
• Work Schedule: M-F 8am-5pm - Training

JOB DESCRIPTION:

As the Technology Solutions Field Service Associate, you are responsible for maintaining and coordinating the distribution of technology solutions hardware and software to Lynx customers. The Associate will facilitate the intake and shipment of hardware and peripherals in collaboration with Lynx Onboarding for new implementations, repairs, and refurbishing. The Associate will also be responsible for ordering and maintaining appropriate inventory levels in coordination.

Field Service Associates collaborate with the Customer Support, Account Management, Implementation, and Project management to ensure on-time delivery of services. Associates will also partner with Product and Operation leads to develop a deep understanding of hardware and application integration dependencies, providing input on the design and development of the Lynx inventory management cabinet and software needs to drive customer success.

Responsibilities include

• Provide world-class, white-glove, customer service experiences, Providing first line technical support to Lynx Technology Solutions customers
• Ability to lift and carry up to 40 pounds on a regular basis (8-hour shift plus overtime if necessary); ability to lift and carry from 50 to 75 lbs. for short distances
• Trained in all Lynx functions including receiving, testing, storing, order filling, packaging, and shipping of equipment
• Ensure customer bundles are prepared and deployed quickly and accurately for new installations.
• Coordinate break-fix services with customer and 3rd party vendors.
• Maintains PAR levels for all inventory items and restocks shelves.
• Track delivery and maintain requests for all technology solutions equipment orders.
• Manages vendor inventory flow, inputting new equipment in Lynx Ops.
• Testing new and returned equipment to determine if equipment is operable and meets TS quality and technical requirements.
• Processing returns and updating customer profiles with active and de-installed equipment.
• Analyzes, understands, and acts on information from key reports to report active counts of inventory to internal stakeholders.
• Maintains a clean, organized, and safe work environment, ensure equipment is properly stored.
• Document all new and break-fix request details including a thorough description, steps taken to troubleshoot, record type classification, and escalation of issues to Supervisor or Tier 2

Additional Responsibilities

• Provide mentorship to Tier 1 customer service agents, via remote and in-person collaboration
• Support applications on various OS and Devices - computers, laptops, tablets, smart phones
• Drive collaboration across internal and external customer service teams including practice IT, vendors, and other escalation points until the incident is resolved
• Facilitate deep dive troubleshooting of hardware issues and create easy-to-follow knowledge base articles on findings, updating the knowledge base when necessary due to changes in process or product

Thanks!

GURJANT "GARY" SINGH | LEAD RECRUITER

Office 925.297.5994