Customer Service Representative

job
  • Cynet Systems
Job Summary
Location
,MO
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
30 Jan 2025
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Job Description
Job Description:
Responsibilities:
  • Provide Customer Support using phone and email.
  • Independently respond to and provide technical assistance for incoming inquiries from users of online Treasury applications.
  • Provide technical problem-solving for web browsers.
  • Troubleshoot the source of issues affecting the customer's ability to access the application and respond accordingly.
  • Use customer relationship management tools to document the problems and resolution of each contact.
  • Support annual user access recertification efforts for Treasury applications
  • Decipher diagnostic reports.
  • Process daily application audit reports and analyze results.
  • nalyze existing procedures to identify constraints, and can work with peers, management, and analysts to develop or change processes to minimize constraints.
Qualifications:
  • Bachelor's Degree or commensurate experience.
  • 2+ years' experience providing customer service support; preferably in a call center.
  • Knowledge of computer systems, networking, computer components, LAN, browsers, mobile devices, settings, and a comfort level with troubleshooting these topics patiently over the telephone.
  • Excellent customer service skills required to meet customer service quality measures.
  • Use analytical skills for troubleshooting and trend analysis.
  • Learn the basics of Treasury business lines and the applications that support those business lines, including functions, reports, and help text of the applications to provide premier customer support.
  • Experience implementing and improving processes.
  • Excellent verbal and written communication skills.
  • Experience effectively training customers or coworkers is recommended
  • Bilingual is preferred.
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