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Customer Service Representative
Contract: Saint Petersburg, Florida, US
Salary Range: 16.00 - 20.00 | Per Hour
Job Code: 358045
End Date: 2025-02-23
Days Left: 28 days, 2 hours left
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Role Title: Customer Service Rep III
Location: Remote
Duration: 6 months
Shift Timing: 11pm-7:30am EST
Pay Range: $16/hr - $20/hr
Job Summary

• We are looking for a competent Call Center Representative to field customer calls and emails, provide information, place parts and consumables orders, create price quotes for services, assign field technicians to sites.
• With the primary goal to achieve excellent customer service for our customers that drives sustainable business growth.
• Specific Duties and Responsibilities:
• Respond to all phone and emails from customers and internal team
• Open service requests and sales orders for contract parts, returned parts and projects
• Manage telephone and email enquiries.
• Review open service requests and bring to a satisfactory closure within a timely manner.
• Help to manage for new machines to be installed, moved and decommissioned.
• Ensure all project information is updated in Salesforce.
• Manage quotes being sent to customers, and process through to the Order Entry team for order creation.
• Ensure parts are shipped ready to meet field technicians.
• Keep customers regularly informed of service request progress.
• Coordinate repairs and technical support with field personnel and schedule workload accordingly

Education & Experience:

• Proven experience as call center representative or similar position
• Experience in customer service is essential.
• Proficient in English; Good knowledge of additional languages will be a definite plus.
• Working knowledge of MS Office
• Ability to work under pressure.
• Ability to work independently and multi-task.

Job Requirement

• Call Center

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• SHAKTHIKANNAN KONAR

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