Job Title : Customer Service Assistant
Department : Customer Service
Location : Austin, TX
Employment Type : Full-Time
Job Summary :
We are seeking a friendly, detail-oriented Customer Service Assistant to join our team. In this role, you will be the first point of contact for customers, ensuring they receive outstanding service and support. You will address inquiries, resolve complaints, and maintain a positive customer experience across all interactions.
Key Responsibilities :

• Provide accurate information about products, services, and company policies.
• Resolve customer issues effectively by identifying solutions and escalating when necessary.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure seamless customer experiences.
• Stay updated on company products, services, and policies to provide informed assistance.

Requirements :

• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.