Job Description: Customer Service Assistant
Position Overview:
We are seeking a friendly and customer-focused Customer Service Assistant to join our team. The ideal candidate will be responsible for delivering exceptional service, resolving customer inquiries, and ensuring a positive experience for every interaction.
Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person, addressing their needs promptly and professionally.
• Assist customers with product information, orders, returns, and general account management.
• Resolve complaints and issues efficiently, escalating complex matters to the appropriate team when necessary.
• Maintain accurate records of customer interactions and transactions in the company database.
• Provide feedback to management regarding common customer concerns and suggest improvements to processes or services.
• Stay informed about company products, services, and policies to provide accurate and up-to-date information to customers.
• Support team efforts to meet or exceed customer satisfaction and service goals.

Skills and Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic approach.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency with customer service software, Microsoft Office, and other relevant tools.