Customer Service Assistant
Department: Hustle Notice Biz
Employment Type: Full Time
Location: Philadelphia, PA
Compensation: $44,000 - $55,000 / year
Description
We are seeking a dedicated and personable Customer Service Assistant to join our team. The ideal candidate will be a proactive problem-solver who thrives in a fast-paced environment and is committed to delivering exceptional customer support.
Key Responsibilities

• Assist customers with inquiries, concerns, and product-related questions through various communication channels (phone, email, and in-person).
• Provide accurate information and resolve customer issues in a timely and professional manner.
• Maintain and update customer records in our database.
• Collaborate with internal teams to address customer needs effectively.
• Support the development and improvement of customer service procedures.
• Handle complaints with empathy and ensure customer satisfaction.

Skills, Knowledge and Expertise

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Problem-solving skills with a customer-centric approach.
• Ability to work both independently and as part of a team.
• Proficiency in basic computer applications (e.g., Microsoft Office).

Benefits

• Competitive salary with room for growth.
• Professional development and training opportunities.
• Supportive and collaborative work environment.
• Paid time off and health insurance options.