Responsibilities:

• Plan, document, and implement optimal team structures to ensure high-quality project delivery, exceeding client expectations and achieving established goals.
• Lead teams to deliver impactful customer experience and engineering solutions that drive business value for clients.
• Utilize effective project management approaches, methods, processes, and tools to ensure successful delivery and high-quality solutions.
• Support clients’ objectives through the delivery of solutions such as experience management, ecommerce platforms, customer data, cloud services, and microservices.
• Drive organizational transformation by defining and measuring customer value delivered at key milestones using a consultative approach.
• Organize and lead team planning sessions to identify risks, issues, and dependencies across workstreams and optimize project delivery.
• Mitigate risks and develop strategies to ensure smooth execution of projects and programs.
• Provide guidance to senior stakeholders on program delivery methods and protocols to streamline workflows and ensure timely results.
• Manage engagement metrics such as client outcomes, leakage, burn rate, revenue, and margins to ensure account health and support broader account-level planning.

Qualifications:

Required Skills & Experience:

• Strong communication and collaboration skills across all organizational levels to manage workstreams and drive results.
• Proven ability to build trust and influence stakeholders without formal authority.
• Proficiency with collaboration tools like Atlassian Jira, Confluence, and Microsoft Office.
• Ability to manage and prioritize multiple tasks effectively in a dynamic environment.
• Experience contributing to sales proposals by working with multi-disciplinary teams to develop delivery approaches, team structures, and cost estimates.
• Proficiency with Agile delivery methodologies, including Scrum, Kanban, and hybrid systems.
• Experience leading teams to implement digital technologies such as responsive design, experience management platforms, cloud platforms, DevOps, and data/AI platforms.
• Willingness and ability to travel as needed.

Preferred Qualifications:

• Experience drafting, reviewing, and finalizing statements of work.
• Scrum, Product Owner, or SAFe certifications.
• Familiarity with technologies such as HTML, CSS, JavaScript, Python, React, or Swift.
• Previous experience at a digital agency or consultancy leading multidisciplinary teams to deliver exceptional digital experiences.