Overview:
We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.
Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.
About the role:
We are looking for people who are empowering, have problem solving skills and are able to turn any situation into an incredible experience. Join a growing team that is focused on an exciting business!
This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.
If you dont meet all of the qualifications but have a passion for learning, are a go-getter and work well under pressure, APPLY! We will reach out to you and have an open discussion about this role and how you might fit.
Responsibilities:
Your day-to-day will involve:
Duties include, but are not limited to:
- Selling and/saving products and services
- Negotiating and completing save/service order requests from customers
- Working with customers patiently, tactfully and efficiently
- Accurately computing and quoting various fees and adjustments.
- Providing options to the customer based on product and service needs
- Full range of billing and collections duties
- Full range of repair resolution duties
Qualifications:
Some things we consider critical for this role:
- Applicants must be fluent in Spanish and English
- Schedule flexibility
- Experience in a customer focused role
- Outstanding communication and listening skills
- Ability to work independently and make solid decisions
- Energetic
- Professional
- History of excellent work attendance
- Basic math skills, data entry skills, and sales aptitude
Must haves for this job:
- High school diploma or the equivalent
- 18 Years of age or older
Job Type: Full-time
Salary: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift: