Overview:
The Customer Service Representative helps schedule and coordinate rides to medical facilities for customers who are not able to drive themselves. Our mission is to ensure they can get to and from their medical appointments on time with minimal effort or stress. We achieve this by making the scheduling process as smooth, simple, and painless for our customers as possible.
Responsibilities:
Day to Day Responsibilities:
- Schedule route and dispatch trips to all manner of providers
- Assist in coordination of mass transportation when needed
- Administer trips for volunteer/ independent drivers and mileage reimbursement program
- Works closely with transportation providers and health care facilities to resolve problems
- Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
- Responsible for daily communication with transportation providers
- Ensures accurate trip data input to minimize errors and delays in timelines
Qualifications:
Skills & Experience Needed:
- High level of patience, empathy and care for customers
- Computer navigation skills and the ability to use keyboard shortcuts
- Prior in-bound call center experience preferred
- Excellent customer service & phone skills
- Proficient with Microsoft Word, Excel, and Outlook
- Ability to work full time
- Ability to work independently or within a team
Education:
- High School Graduate or General Education Degree (GED)
Benefits:
- Medical, Dental, and Vision insurance
- 401(k) Retirement Savings Plan
- Paid Time Off
- Paid T-Mobile cell service
- $500.00 Employee referral program
- Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)