Job Description:
Essential Function: - Install, configure, maintain, and troubleshoot network hardware including servers, storage devices, backups, routers, switches, and other network appliances.
- Perform preventative hardware and software maintenance tasks.
- Configure and maintain system-wide backup, storage, and recovery systems.
- dminister and maintain end-user accounts, permissions, and access rights.
- Provide second-tier technical support for users experiencing problems with networking and other technologies.
- Perform installation and racking of network gear and cabling.
- Maintain Unified Communications, VoIP, and any related equipment, services, and platforms.
- Perform system upgrades, patching, and bug fixes.
- Monitor network and system performance, provide timely responses to system outages, and escalate as necessary.
- Identify and evaluate new hardware and software technologies to improve network performance and reliability.
- Maintain current and accurate documentation and diagrams of existing and future network infrastructure.
- Ensure that the network infrastructure adheres to information systems and security policies and directives.
- Provide after-hours support for infrastructure-related emergencies as well as occasional weekend maintenance.
- Perform other related duties as assigned.
Skills and Abilities:
- Experience troubleshooting challenging technical issues and identifying the scope of the issue to determine if escalation to next-tier support is necessary.
- Knowledge of server operations, management and backup/restore processes.
- Familiarity with Microsoft Windows server environments such as Active Directory and Group Policies.
- Knowledge of LAN/WAN, Wi-Fi networks, network systems, network concepts and protocols, structured cabling and facilities.
- Knowledge of systems infrastructure requirements and standards based on ITIL.
- Knowledge of best practices for structured cabling for racks and network cabinets.
- Understanding of cloud computing, virtualization, and storage.
- bility to communicate effectively and professionally.
- bility to establish and maintain effective working relationships with fellow employees, superiors, and other departments.
- bility to communicate technical information to non-technical personnel.
Education and Experience:
- Bachelor's degree from an accredited college or university with major coursework in computer science or a related field and 2years of experience in network and system administration; or.
- combination of an Associate's degree from an accredited college or university with major coursework in network technology or related field, possession of one or more IT certifications, and 3 years of experience in network and system administration; or.
- ny equivalent combination of education, training, and experience.
- Possession of a CCNA, CompTIA, Microsoft, ITIL, or other related IT certification is desired.
Requirements:
- Possession of an appropriate driver's license.