Lakeshore Talent is currently seeking a Bilingual (French) HR Service Center Admin for one of their clients based out of Denver, Colorado. This is a 6-month contract position (could be extended) and pays $28 - $30 per hour (depending on experience). This is a fully remote role and candidates can live anywhere in the US or Canada.

Background check, drug screen and Covid vaccination required upon hire.

Job Description:

This role provides HR assistance to employees, in the form of accurate, consistent, and timely responses to inquiries from various contact channels – phone, email, chat and in-person. Responsible for helping current and former employees find answers to their questions and solve their complex HR problems. This role provides support for core HR programs, projects, communications, and platforms; supports HR data entry, process administration and documentation and continuous improvement.

Job Duties:

• Provide friendly, supportive guidance to employees and managers on information requests, self-service transactions, workflow, and HR portals.
• Provide support for HR programs and projects including planning, partners, administration/execution and tracking of outcomes.
• Provides work intake for customer-related data gathering and holistic issue resolution.
• Provide data management support across Human Resources including data entry, data clean-up and ensuring integrity of data to meet quality control procedures and performance metrics.
• Support end to end onboarding process, intake, customer experience and process improvement.
• Supports various tasks in the HR Service Center in the scope of HR and benefits administration.
• Supports testing, distribution list requests, reporting, audits and information requests from legal team and other HR functional partners.
• Supports purchasing and invoicing administration and related process improvement.
• Maintains online HR content across several platforms; regularly reviews and ensures accuracy and relevance of content for Americas audience.
• Serve as liaison to our HR functional partners, HR team and business partners when process or policy issues require acceleration.
• Ensure that all manual filing is current and accurate.
• Must be able to handle highly confidential material on a continual basis in a professional manner.
• Acts with attention to detail, delivering accurate work within timeframes and Service Level Agreements.
• Accurately documents inquiries and maintain data accuracy.
• Identifies and eliminates single points of failure in alignment with greater HR Service Delivery Team.
• Maintains process documentation and drives continuous improvement.

Qualifications:

• Fully Fluent in French is strongly preferred.
• Bachelor’s Degree in Human Resources or related field preferred.
• Knowledge and experience with SAP, SuccessFactors, Employee Central, ServiceNow and Benefit Focus preferred.
• General knowledge of U.S. federal and state employment laws preferred.
• Knowledge of multi-provincial Canadian employment law or local laws in Mexico, Argentina, Peru, or Suriname advantageous.
• Demonstrated strong oral and written communication skills and excellent customer service skills.
• Must have ability to effectively utilize Microsoft Word and Excel applications.
• Strong PC skills using MS office software.
• Ability to manage work across all areas of the business and function successfully within a multinational/cultural environment.
• Minimum two to five years of proven experience or equivalent combination of training and experience are vital, Human Resources preferred.
• Ability to handle tight deadlines and multi-tasking is a must.
• Problem identification and commitment to action on identified issues.
• Must be detail oriented and quality driven.
• Ability to support multiple time zones across the America.