Role: Service Desk Analyst

Location: New hire will be trained on-site at Oakland County then working remote approximately three days/week & on-site two days/week.

Client: state of OK

Duration of project : 1+ Year

Experience :3+ Years

• Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the Oakland County IT Service Desk.
• Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
• ITIL certification preferred.
• Additional Service Center responsibilities duties as required.

The assignment requires:

CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.