Tech Support- Desktop, Field Services

Job Location: Costa Mesa, CA 92626 and Mission Hills, CA 91345 (Onsite)

Project Duration: 1 year

Job Summary:

Candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange County, CA. The project includes daily operational support and IT Tier 2 end-user device support.

Required Skills:

• 4-10 years of experience in desktop, laptop and smart phones troubleshooting

• Experience with Android and Apple IOS support

• Desktop Support/Field Services

• Must be able to lift up to 70 pounds

Responsibilities:

• Provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange County, CA.
• Deliver daily operational support and IT Tier 2 end-user device support.
• Must have a valid driver's license, car insurance, and a dependable vehicle.
• Provide in-person corporate office and clinic onsite support for end-user IT desktop support services.

Qualification:

• Must have a valid driver's license, car insurance and dependable vehicle
• Provide in-person corporate office and clinic onsite support for end user IT desktop support services
• Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
• Ensure proper ticket communication protocol including announcing arrival, work performed, status and departure