Role Overview

We are seeking a highly experienced and execution-focused Warehouse Operations Quality Leader to oversee and audit warehouse operations across multiple U.S. sites. This role requires frequent travel to audit warehouse operation teams, ensuring compliance with Standard Operating Procedures (SOPs), and providing actionable insights to improve operational performance.

The ideal candidate will have extensive experience managing large-scale warehouse operations, preferably in a global 3PL (Third-Party Logistics) company, and strong leadership skills. A military background, such as the U.S. Marine Corps or similar, is highly valued for its emphasis on discipline, execution, and achieving results under pressure.

Key Responsibilities

Operational Leadership & Site Audits

• Conduct regular site visits to U.S. warehouses to audit SOP compliance.
• Identify operational strengths and areas for improvement, providing detailed and actionable reports.
• Collaborate with on-site teams to resolve issues and implement best practices.
• Evaluate operational performance across sites using key KPIs and develop corrective action plans as needed.

Inbound Management

• Lead processes to enhance the quality and efficiency of inbound operations.
• Utilize inbound tracking system/report and WMS to standardize and optimize inbound flows.
• Eliminate bottlenecks and manage scheduling for smooth inbound operations.

Inventory Management

• Conduct regular inventory audits to eliminate discrepancies between systems and physical stock.
• Monitor and adjust inventory levels in real-time to minimize risks.
• Audit the process of Non-good set inventory management, OOS, Box Damaged unit management.

Outbound Management

• Strengthen capabilities for handling urgent deliveries and prioritized outbound requests.
• Standardize and automate outbound processes based on best practices.
• Ensure outbound quality control and adherence to customer SLA requirements.
• Audit outbound process to ensure outbound load quality to meet the customer expectation and routing guide.
• Audit outbound shipping error handling process – root causing, accountability, training, recording, improvement plan execution and result monitoring process.

On-Site Leadership & Team Management

• Drive performance on the ground through strong, hands-on leadership.
• Train and educate warehouse teams to improve SOP understanding and execution.
• Set clear expectations and foster a culture of accountability within teams.

Technology & Innovation

• Leverage advanced logistics technologies (AI, IoT, AGV, etc.) to optimize processes.
• Manage and drive WMS/TMS system integrations and upgrades.

Qualifications

• 10+ years of experience in logistics, warehouse operations, or a related field.
• Proven experience managing large-scale or multi-site warehouse operations.
• Experience in a similar role within a global 3PL (Third-Party Logistics) company is highly preferred.
• Strong execution skills and hands-on leadership at the operational level.
• Expertise in WMS and TMS systems, with a deep understanding of their applications.
• Proficiency in managing KPIs and using data analytics for performance improvement.
• Military experience (e.g., U.S. Marine Corps or equivalent) is a strong plus.
• Certifications in Lean, Six Sigma, or related quality management systems.
• Experience leading diverse teams in a global logistics environment.
• Proven ability to resolve issues quickly and effectively under high-pressure situations.
• Work experiences with multi-nationality/culture organization with open mind.

Skills Required

• Exceptional problem-solving and decision-making abilities.
• Strong project management and coordination skills.
• Ability to communicate effectively across multiple warehouse sites and regions to lead change management.
• Adaptability to change and challenges in a dynamic environment.
• Ability to use MS office S/W(Power Point, Excel) for reporting.

Travel Requirements

• Frequent travel within the U.S. (30-40%) to visit warehouse sites.
• Conduct in-depth audits and evaluations during on-site visits, which may require multi-day stays.
• Travel schedule will be flexible and prioritized based on operational needs.