Nexien is looking for an administrative legal professional to work on a 6 month contract basis for a technology company in Duluth, GA. Contract can be extended. Contract can convert to direct hire depending on performance. The right candidate will have 2 years of logistics experience. Bilingual Korean/English highly preferred.

Hours: Monday through Friday 8:30am to 5:30pm

Key Responsibilities

• Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance
• Booking, Tracking, Tracking of Cargo (FCL/LCL/FTL/LTL/AIR/PARCEL)
• Customer Service including all happenings from booking to cargo delivery in a timely manner
• Daily liaison with customer, carriers, internal staff
• Maintaining essential account documentation with up to date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if needed
• Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)
• Monitor account issues and communicate/liaison with management to implement/drive solutions
• Able to analyze service and cost data for actions or recommendations for business improvement for assigned customer
• Recommend when needed changes in current processes
• Reporting as needed (Service failure report, claim/damage report, column, P&L, others as needed)
• Accuracy of data entry into Cello and other systems as needed
• Monitor trends and report changes to Management for action

Qualifications:

• 5+ years in logistics experience in operations or Ocean/Drayage/Freight experience preferred
• Bachelor’s Degree required
• Korean / English Bilingual will be consider first due to need to communication with customer in Koreans
• Proficient in Microsoft Office application Excel/Power point/Word/Outlook
• Excellent written and oral skills
• Able to engage and work directly with customers
• Solutions minded
• Highly Self Motivated and minimal supervision needed
• Organized and detail oriented
• Handle high pressure and fast pace operations as needed
• Strong work ethic
• Open to learning other modes of transportation as needed
• Experience with NAFTA/USMCA cross border transportation preferred
• Relevant Logistics Industry Knowledge
• Familiar with Logistics systems (WMS/TMS/WMS)