Our client, a respected telecommunications company located in Pittsburgh, is looking for a Sales Support Analyst to join their team on a temp-to-hire business. The Sales Support Analyst primarily assists the Sales Team in the pre and post sales process to help increase revenue. The role will focus on both the administration of the customer experience from close of the sale through service delivery and on administrative support responsibilities for the sales teams. This role will be to interface with sales, operations, billing, and have ongoing customer support, contract maintenance, and order tracking. This role is open due to anticipated growth. Candidates must be local to the area as it is a hybrid work environment, requiring 3 days per week in the office.

Key Job Responsibilities:

• Work closely with sales team to support account management; including pricing proposals, order entry, order installation tracking
• Quality control of order entry process
• Concentration in accuracy of all order types
• Work closely with operations, IP Engineering, and sales to provide status to customers
• Work closely with Operations Project Management on project tracking reports and communications
• Draft & send correspondence to Customers for order status, Firm Order Commitment, and completion
• Track & control contractual obligations for compliance – including review of paperwork from company CRM database.
• Assist in auditing system data in internal systems for billing, services, and maintaining integrity of data.
• Responsible for maintaining accurate customer records and data in CRM database
• Responsible for maintaining accurate information in other systems for reporting and accuracy.
• Assist as needed in customer research and reports (i.e. Account Audits, circuit ID validations, coverage reports/expiration dates, specific customer account reports, outage tickets, etc.)
• Responsible for preparing CRM building lists, updating MSA consolidated sheet, contract SLA or ETL details, updating contact info in Customer Control Center, monthly Sales reports for management.
• Assist sales team in large RFPs, generation of proposal documents & contractual agreements.
• Optimize customer communication specifically related to welcome letters, project updates, and customer inquiries
• Analytical reporting skills that require advanced skills in Excel and ability to problem solve.

Required Skills/Abilities:

• Excellent verbal and written skills communicator.
• Good organizational and problem-solving skills.
• Proficiency with presentation tools, Microsoft Word and advanced skills in Excel.
• Experience with NetSuite preferred.
• Ability to work on multiple tasks & projects at once, including working with many different departments simultaneously.
• Bachelor degree or equivalent work experience is preferred.
• 2 - 3 years of sales, administrative or customer service experience required, experience in telecommunications preferred.