The Vintage Twin is seeking two Store Managers, one for our Lower East Side location and one for our Soho location.* The ideal candidate will have excellent communication and time management skills, high emotional intelligence, and a passion for clienteling. These qualities will serve to help you achieve our primary goal for you, which is to maintain a strong, rockstar team and a smooth operation in order to meet sales goals. Your time on the floor should be spent refining the skills of your team, identifying and improving on operational shortcomings, and setting the highest possible standard for quality of service and customer experience. Your time off the floor will mainly be spent on scheduling, HR, and administrative tasks.

*Note that there is only one job posting for both positions. If you have a location preference or requirement, that can be discussed in your interview.

Responsibilities

• Spend about 70% of your time (sometimes more, sometimes less) each week on our sales floors alongside stylists, training and refining while leading by example and setting the highest standard for excellent customer service
• Opening/Closing- includes morning huddles, opening and closing cash drawer, assigning zones, etc.
• Motivate your team to meet sales goals
• Maintain high morale and inspire your team
• Coach and provide constructive feedback to create and maintain an all-star team
• Determine staffing requirements and hire and train new team members as needed
• Ensure that all procedures and policies are being followed correctly
• Provide consistent feedback to improve your team and counsel team members as needed
• Work closely with inventory personnel to ensure that the stores, including stock rooms, are clean, well-organized, and properly merchandised at all times
• Conduct one-on-one meetings and performance reviews with your team regularly, as well as larger team meetings and events
• Create and publish the shift schedule and handle any scheduling changes as they arise
• Execute and train team on new policies and procedures
• Communicate with executive management weekly, or as often as needed
• Approve timesheets and calculate commission owed
• Manage team compensation
• Update training materials as needed
• Full oversight of humans involved, tackling problems big and small

The right candidate for this role will

• Have at least 1 year of experience in retail management
• Be able to work at least 5 full days/week, including most weekends
• Have a passion for vintage, clienteling and styling
• Be easy to talk to, likable and empathetic so the staff will feel confident with you as their advocate and liaison to upper management
• Be highly professional and able to maintain authority and respect
• Be reliable, punctual, and able to work a schedule that includes weekends and holidays
• Be friendly, a "people person" who thrives on providing exemplary customer service
• Be able to provide feedback in a kind, constructive way to get the most out of their team
• Be "on it" and extremely organized with their time and responsibilities