Associate VP Omni-Channel Experience & Platform Orchestration Location: Dover, DE, United StatesPosted on: Apr 11, 2023ProfileHumana is a $90 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. We are seeking an accomplished leader to join our team in the newly-created role of Associate Vice President, Omni-Channel Experience & Platform Orchestration.In this role, you will oversee a product group that focuses on creating a single source of member truth by bringing in transactional and interaction information for cross-channel engagement - digital, contacts, CRM-sales and service. This position requires a leader who has a strong understanding of data architecture, technology platforms, and a passion for customer experience.Responsibilities:Set vision for customer journey orchestration and personalization.Design and activate the Customer 360 Platform for transactional and health insights.Prioritize high value customer experiences by translating experience needs to integrated data platform capabilities.Manage strategic partnerships, including vendor selection and alignment with technology strategy.Recruit, hire, develop, and lead a high-performing team to set vision and manage success of solutions.Key Candidate Qualifications:Extensive professional experience (typically 10 years) in product management, platforms, strategic planning, and data management.Strong understanding of customer data management, MDM, data architecture, and cloud-based data platforms.MBA, MS in Computer Sciences/Data Engineering, or BS in a Technology field with 15 years of experience.Demonstrated success leading large scale projects/programs and technology-based solutions.Excellent oral and written communication skills.Experience in a large, highly matrixed company, with proven ability to influence cross-functional teams.Work experience in the healthcare and/or insurance industry is desirable.Scheduled Weekly Hours: 40Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion.#J-18808-Ljbffr