RemX has an exciting CUSTOMER SERVICE SPECIALIST position available with a well-established company located in Branchville, NJ.
Hours: Training: 8 am- 4 pm Monday-Friday. Schedule after training: 12p-8p Monday-Friday.
100% onsite
Responsibilities of the CUSTOMER SERVICE SPECIALIST:
- Responding to inbound calls
- Ability to review account activity using billing systems.
- Perform accounting calculations.
- Responding to billing inquiries
- Respond to customer complaints and provide appropriate solutions/alternatives.
- Review and accept payments.
- Assist customers with signing up for online services and trouble shoot technical issues when needed.
- Data entry
Qualifications for the CUSTOMER
SERVICE SPECIALIST: - High School Diploma required; college degree preferred.
- 2+ years of call center experience
- Basic math skills
- Ability to problem solve.
- Working knowledge of MS Word, Excel and Outlook