Customer Support Representative, Client Care Specialist
Grow with RTEC: Planting the seeds for a fruitful career!
About Us : Welcome to RTEC, a leader in sustainable arboriculture and environmental stewardship. Since 1996, our mission has been to harmonize human and natural environments. We are not just tree experts; we are passionate advocates for the green world, dedicated to preserving and enhancing urban landscapes.
The Opportunity: As a Customer Service Representative with RTEC, you will be the vital link between our clients and the services we provide. Your role will be to:

• Serve as the primary point of contact for clients, ensuring communication reflects our commitment to exceptional service.
• Guide customers through their journey with clear communication and consistent support.
• Collaborate with sales arborists and field teams to deliver seamless service and ensure customer satisfaction.
• Maintain accurate records, coordinate scheduling, and manage procurement tasks such as ordering supplies and overseeing inventory.
• Identify and resolve potential challenges proactively to enhance the client experience.
• Create and maintain process documentation to support operational consistency and training initiatives.

Value Proposition :

• Career Pathway : Digital Marketing to Marketing Manager - we invest in your growth.
• Professional Development : RTEC partners with experienced vendors who are experts in their field and will contribute to the growth and development of this individual.
• Accelerated Growth : Opportunity to grow quickly with a growing company.
• Entrepreneurial Spirit : Go-getters motivated by results will excel in this role.
• Team Environment : Collaborate with a passionate, supportive team.

We Offer :

• Competitive hourly rate and benefits.
• A dynamic work environment that values safety, quality, and sustainability.
• Career advancement paths and professional training in plant healthcare.
• A stable and growing company with a strong community presence.

Who You Are:

• An experienced professional with 2+ years in customer service, demonstrating reliability and professionalism.
• A strong communicator with the ability to build lasting relationships with clients.
• A detail-oriented individual with excellent organizational abilities.
• Tech-savvy, with proficiency in MS Office and CRM software and a willingness to learn new technologies.
• A team player with a growth mindset, eager to learn and adapt to new challenges.

Join Us :
Become an integral part of a company that blends exceptional customer service with a passion for the environment. At RTEC, you're not just building relationships; you're building a sustainable future.
Apply today and start growing a new career!