Job Posting
Title: ECM Clinical Care Manager
Base Salary Range: $131,461 - $152,315
FTE: Part-time, Non -Exempt
We are seeking a dynamic and experienced ECM Clinical Care Manager to join our Enhanced Care
Management Program who wants to make a difference in our community. We want to hear from you if you
thrive in a fast-paced, caring, and compassionate environment!
Our Mission: The Mission of South Central Family Health Center is to improve the quality of life for the
diverse community of inner-city Los Angeles by providing affordable and comprehensive health care and
education in a welcoming and multicultural environment. To lead the way in health care in South Los Angeles,
as the premier provider and employer of choice offering comprehensive, high quality, affordable, efficient, and
culturally responsive services.
General Summary: As the ECM Clinical Care Manager, you will play a pivotal role in overseeing and
coordinating ECM process and care management activities, ensuring the delivery of effective and efficient
healthcare services to our patients. This role requires a combination of clinical expertise, patient advocacy, and
a passion for improving patient outcomes. The ideal candidate will have to perform some of the following
essential duties.
• Coordinate and facilitate care for patients with complex medical needs, ensuring that care plans are
tailored to the patient needs and preferences, in doing so a seamless transition between healthcare
providers and settings.
• Advocate for patients' needs and collaborate with the interdisciplinary healthcare team to address
barriers to care and improve patient outcomes, to ensure all necessary components, (goals &
interventions) are included.
• Collaborate with the ECM Administrator to develop and implement initiatives that enhance the quality
and efficiency of care management services.
• Ensure adherence to clinical guidelines, regulatory requirements, and organizational policies. Ensure care
plan assesses the member's health status and ensure the care plan is member specific, addresses their needs
specific to their population of focus, and addresses all?care gaps identified in the assessment. Care plan
goals should be written in SMART format.
• Can provide guidance in terms of care gaps and where to refer patient to in order to support care gaps
identified through the assessment.
• Provide constructive feedback to discuss strengths and areas for improvement in each care plan, in order
to recommend specific changes or additions to enhance care plans based on best practices.
• Ensure accurate and timely documentation of client interactions in the NextGen Electronic Health
Record (EHR) system, maintaining compliance with LA Care, Health Net and Molina Healthcare
reporting standards.
• Source, create, and disseminate health promotion materials for Lead Care Managers to distribute to
program members. Collaborate with internal and external stakeholders to ensure materials align with
evidence-based practices and cultural competence.
• Conduct weekly clinic conference with the Lead Care Manager's to discuss patient cases internally
• Ensures that everyone actively involved in the care plan (including patient) is scheduled to discuss case
updates and next steps.
Job Posting
• Willingness and ability to manage caseload (1-10) of high - needs clients as needed.
Qualifications Licensure and Certifications:
• Bachelor's degree in nursing, social work, or a related field. Master's degree preferred.
• Valid Registered Nurse (RN, FNP) license in California, Psychiatric Mental Health Nurse Practitioner
(PMH-NP), PMH Clinical Nurse Specialist (PMH-CNS), Advanced Practice Nurse, Nutritionist or
Social Worker
• Knowledge of or willingness to learn LA Care, Health Net, and Molina Healthcare reporting
requirements for clinical oversight.
• Current California Driver's License and Automobile Limited Liability Insurance
Experience:
• Must have a minimum 1-3 years' experience in a community clinic or FQHC setting
• Experience creating or assisting with Care Plans for high needs clients.
• Experience working with Limited English individuals in a small group format.
Skills and Abilities:
• Must be able to communicate effectively, in English, both verbally and written.
• Demonstrated ability to act as liaison between SCFHC staff, and patients.
• Demonstrated ability to handle highly confidential information.
• Ability to work flexible hours.
• Comfortable working with diverse populations
Top benefits or perks: As a team member at South Central Family Health Center, you'll enjoy competitive
wages and generous benefits:
• 403 (b) Retirement plan
• Career development: Entry-level employees have opportunities to work in management, HR or other
areas of the company
Contact/application information:
To apply please visit South Central Family Health Center's website at:
Family-Health-Cent