Job Posting
Title: Patient Services Representative
Base Salary Range: $45,760 - $47,840 plus benefits
FTE: Full-time, Non-Exempt
Seeking for a skilled and dedicated Patient Services Representative who wants to make a difference in our
community. We want to hear from you if you thrive in a fast-paced, caring, and compassionate environment!
Our Mission: The Mission of South Central Family Health Center is to improve the quality of life for the
diverse Community of inner-city Los Angeles by providing affordable and comprehensive health care and
education in a welcoming and multicultural environment. To lead the way in health care in South Los Angeles,
as the premier provider and employer of choice offering comprehensive, high quality, affordable, efficient and
culturally responsive services.
General Summary: The Patient Services Representative receives and registers patients, makes/cancels
appointments, provides referrals to other departments or services, helps walk-in patients obtain appropriate
appointments or services, facilitates patient flow, assists patients in completing required documents, and
retrieves and files medical charts. This position provides support to Medical, Dental, and Behavioral Health
services. The ideal candidate will have to perform some of the following essential duties
• Answers multi-line telephone, ensuring that all calls are channeled to, and responded by the appropriate
personnel
• Makes reminder calls to patients regarding scheduled appointments and follow-up medical care
• Conducts intake and outtake of patients
• Schedules patient appointments and enters required information in the computer system in an accurate
and timely manner
• Obtains demographic, insurance, and financial information from patient or guarantor.
• Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System,
communicating information to patient or guarantor, and obtaining necessary signatures
• Protects the financial integrity of SCFHC by collecting patient liability, establishing payment
arrangements, discussing payment options, and screening for eligibility
• Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed
within the required timeframes
• Posts payments in the computer system and generates the appropriate patient receipts
• Monitors, reviews and resolves patient account issues on assigned reports
• Communicates in an effective and professional manner with Physicians, ancillary departments, nursing
units, office staff, insurance companies, as well as patients and their families.
• Daily use of NextGen Electronic Health Record (EHR) system
• Assist in opening/closing clinic
Qualifications and Experience Requirements:
• High School Diploma or equivalent
• Must have a minimum of 1-2 years or more clinical experience as a PSR
• Vocational training in Office Administration, preferred
Skills and Abilities:
• Bilingual and Bi-literate Spanish/English preferred
Job Posting
• Knowledge of NextGen Electronic Health Record (EHR) system
• Good written, oral and customer service skills
• Proficient in MS Office Suite Word, Excel, type 40 wpm
• Ability to handle multiple phone line
• Multi-task and detail oriented
• Ability to work well in a team environment, remains motivated, is self-directed, and
demonstrates initiative
Top benefits or perks: As a team member at South Central Family Health Center, you'll enjoy competitive
wages and generous benefits:
• Benefits: Health care, dental, life insurance
• 403 (b) Retirement plan
• Education Reimbursement
• Career development: Entry-level employees have opportunities to work in management, HR or other
areas of the company
Contact/application information:
To apply please visit South Central Family Health Center's website at:
Family-Health-Cent