Position: Technology Support Specialist I

Hours: 24-hour weekly contractor (weekday hours/days to be determined by Manager. Hours may be adjusted or increased for network outages or weekend/afterhours support.)

Responsibilities:

• Perform daily routine technical support and consult with the supervisor for task prioritization.
• Provide after-hours service for escalated issues from the National Help Desk or supervisor.
• Assist with the deployment of hardware and software to clients, including installation, configuration, and testing of basic firm hardware.
• Assist with new hire processing (account requests, verification, basic equipment configuration) and perform basic software troubleshooting and hardware triage support.
• Assist with equipment and set-up for conference/meeting facilities and off-site support for client functions/meetings.
• Handle minor administrative functions such as moving and delivering equipment to clients and perform administrative tasks, such as changing passwords.
• Respond to customer inquiries concerning support requests, systems status, and network connectivity.
• Record inquiries and repair/service requests, diagnose problems using automated systems via Remedy, and report problems with procedures while suggesting improvements.
• Escalate to or consult with senior staff when solutions are unclear and coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses.
• Process firmwide requests for software and documentation, track software licenses to ensure compliance, and work with Purchasing and Contracts departments regarding software licensing and maintenance issues.
• Coordinate mass distributions, including on-site software duplication and documentation reproduction, and make recommendations to management regarding update and maintenance processes.

Qualifications:

• Seniority Level: Associate
• Employment Type: Part-time
• Job Function: Customer Service and Information Technology
• Industries: IT Services and IT Consulting