Employer Industry: Home Products and Innovations

Why consider this job opportunity:

1. Salary range up to $66,000 USD
2. Opportunity to participate in an annual bonus plan based on company and individual performance
3. Comprehensive and competitive benefits, including robust health plans and a market-leading 401(k) program
4. Flexible time off benefits, including half-day summer Fridays
5. Supportive and inclusive work environment with Employee Resource Groups
6. Remote work position with occasional limited travel

What to Expect (Job Responsibilities):

1. Take ownership of resolving all Flo installation issues to ensure customer satisfaction
2. Track and report on all installation issues, measuring effectiveness against Key Performance Indicators
3. Handle escalated inbound and outbound communications with customers, insurance agents, and installation partners
4. Provide recommendations to leadership regarding trending issues and potential solutions
5. Conduct regular communications with cross-functional stakeholders to drive issue resolution

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent advanced call center customer service or installation management experience
2. Strong skills in MS Office programs and online cloud file management platforms
3. Minimum of 4 years of experience in Call Center Customer Service or similar roles
4. Highly organized with impeccable follow-up skills
5. Prior experience in project management preferred

How to Stand Out (Preferred Qualifications):

1. Experience in project management
2. Advanced knowledge of customer service best practices in a call center environment
3. Familiarity with installation management processes
4. Additional certifications related to customer service or project management