Genesis10 is currently seeking an Information System Analyst 1 with our client in their Milpitas, CA location. This is a 12 month + contract position.

Summary:
Seeking an Information System Analyst 1

Responsibilities:

1. Daily CR Check
   • Working on SNOW ticketing queue; creating help desk tickets
   • Diagnosing and resolving technical issues with hardware or software systems
   • Supporting Conference Rooms (Zoom) and events
   • Documentation; write and update documentation of all IT/Systems Processes
2. Additional Responsibilities
   • Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers
   • Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
   • Maintaining an inventory of PC hardware equipment and software programs
   • Providing relocation of PC systems as needed
   • Assisting with special projects on various issues as needed
   • May conduct training programs designed to educate an organization's computer users about basic and specialized applications

Requirements:

1. Experience in supporting end-users (in person / remote) in a corporate environment
2. Experience with Zoom CR
3. Communication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts
4. Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team
5. Able to work independently as well as with a team
6. Knowledge of ITIL and ITSM best practices
7. Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

Nice to have:

1. 4 year college degree in relevant field
2. Mac knowledge
3. Be able to troubleshoot video conference rooms
4. IT COMPTIA certifications; 2+years
5. General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN's, SAN and wireless

Pay rate range: $34.12 - $37.53 hourly

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr