Title: ServiceNow Architect

Location: Dallas, TX / Atlanta, GA (Hybrid)

Duration: 6+ months contract to hire

Job Description:

This position will primarily be responsible for interfacing with key stakeholders; applying technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition, and Design; playing an important role in creating high-level design artifacts; delivering high-quality code deliverables for a module; leading validation for all types of testing and support activities related to implementation, transition, and warranty; and being part of a learning culture where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Minimum Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 11 years of experience in Information Technology.
• At least 7 years of experience working with a deep understanding of ITIL/ITSM, CSM (Customer Service Management), FSM (Field Service Management), GRC (Governance, Risk and Compliance), ITOM (IT Operations Management), AI/ML, and Integration hub with hands-on experience of working across multiple integrations.

Preferred Qualifications:

• A fundamental understanding of ServiceNow modules, integration hub, and hands-on experience with ServiceNow integrations (OOTB, Custom) with third-party applications.
• Customize ServiceNow applications and facilitate the rollout of new applications and modules; configure Application UI and Workflow.
• Solution design experience in Service Assurance platforms (customer issue management, ticketing, inventory management, service & network diagnostic, network monitoring (application, experience, performance, resource), workforce management, self-service fulfillment) in global telecom operators.
• Exposure to the Telecom domain is desirable.
• Collaborate effectively with other ServiceNow consultants to develop solutions and handle general updates and configuration changes/requests; guide them to achieve customer requirements and ensure compliance with best practices.
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
• Business, IT Stakeholders & Vendor Management Skills.
• Good experience in Agile methodologies (Scrum, User Story, Sprint model), JIRA & Confluence tools.
• Analyze problems faced by customers; participate in discussions with customer stakeholders to understand the problem, and gather further data as required from the customer to define and document the problem and requirements.
• Candidate should possess good communication & client-interfacing skills. He should have cross-cultural working experience and should be able to work with multinational clients independently.
• Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary.
• Analytical abilities, a goal-oriented work approach, high quality awareness, and being a good team player.
• A high degree of initiative and flexibility.

Regards, Krishna