We are seeking a detail-oriented and proactive Receptionist to join our team on a 4-month contract basis. This role is based in Irvine, CA 92612, and provides an excellent opportunity for individuals with strong time management and organizational skills to excel in a dynamic environment.

Contract Duration: 4 months project contract with possible extension based on business need and performance.

Location: Irvine, CA 92612

Hours: M-F 8 am - 5 pm local time

About the Role:

• As a Client Concierge, you will assist guests, customers, and tenants with business and personal needs. This includes making reservations, scheduling transportation services, and providing recommendations on local attractions.
• This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
• Record and log service requests and track the statuses. Provide administrative aid to management as needed.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Respond to requests in a timely manner.
• Deliver world-class customer service to all individuals in the facility. Encourage guests and tenants to refer personal and business associates to the location.
• Build and maintain a database of local business recommendations. This includes preferred transportation sources, dining, entertainment, etc.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Acknowledge inquiries or complaints from clients, co-workers, and supervisors. Provide solutions in a professional customer service-driven manner.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team can meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.

TOP NICE TO HAVES:

• Past experience as a high-end receptionist or concierge.

WORK ENVIRONMENT:

• This is a small team, that will receive training at the beginning but needs someone who can ramp up quickly, is organized, good with people, and operates self-sufficiently.
• Need someone with strong front-facing customer service skills.
• This person will need to solve the problems for the guests not have the guests solve the problem. EX:
• If someone asks for trash to be picked up in their cubicle, this person would ask where the cubicle is and solve the problem.
• Someone who notices dishes need to be loaded into the dishwasher and loads the dishwasher.
• Need someone punctual.
• The role is good for someone flexible and open to taking on varying projects and requests that arise to meet business needs.
• This role's responsibilities will fluctuate day to day and need someone who can adapt.