Job Title: POS Field Services Engineer

Location: St. Louis, MO

Job Summary: We are seeking an experienced Field Services Engineer to manage and support boutique devices. The ideal candidate will have extensive experience in Windows 11 imaging and troubleshooting, Windows 10 troubleshooting, and hardware support for laptops, desktops, and tablets. This role requires excellent written and spoken English skills, as well as a strong background in customer support within an office environment.

• Provide support for POS (Point of Sale) machines.
• Manage and support boutique devices.
• Perform Windows 11 imaging and troubleshooting.
• Troubleshoot and support Windows 10 systems.
• Provide hardware support for laptops, desktops, and tablets.
• Support and troubleshoot Microsoft Office products.
• Deliver exceptional customer support in an office environment.
• Communicate effectively with team members and customers.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.