This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$180,000.00/yr - $185,000.00/yr

We are HCLTech , one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Key responsibilities:

1. Driving growth account for Engineering Research & Development services, IT Infrastructure & Application development services, Digital Process Operations Services, HCL Software portfolio. This role will report to Client Partner Sales based in Bay Area California.
2. Sales & Business Development
   1. Identify opportunities to grow HCL’s business and build a plan to maintain a healthy pipeline of projects.
   2. Present HCLTech solutions & offerings
   3. Understand client requirements and propose right HCLTech Solutions, services & IP Solutions
   4. Collaborate with pre-sales, Center of Excellence team to prepare proactive proposal and present to customer
   5. Negotiate contract parameters and Service Level Agreements
   6. Review and approve all commercials being submitted to client.
   7. Guide the team on SOW preparation and ensure deal closure.
   8. Responsible for complete Profit & Loss tracking and management
3. Client Relationship Management
   1. Build trust & long term relationship with customer stakeholders
   2. Manage customer interactions and communications
   3. Active lead management for customer enquiries
   4. Conduct customer satisfaction surveys, provide feedback to management and customer for improvement areas
   5. Represent sales in customer’s monthly governance & Quarterly steering committee meetings with relevant stakeholders
   6. Review with customer periodic basis project health dashboard and tracking of key issues
   7. Maintain meeting & opportunities records in CRM software for management visibility and analysis.
4. Develop Business Strategies
   1. Work with Client partner to develop strategies for growth of HCLTech portfolio
   2. Understand client’s future roadmap and draft strategy to grow business
   3. Preparation of quarterly forecast and business plans
   4. Conduct workshops and business reviews to provide solutions on common client challenges
   5. Focus on HCL’s key areas and try to market them to clients
   6. Understand competitor’s landscape and devise a counter measure strategy
   7. Devising a plan to maximize stakeholder mapping
   8. Work with alliances & ecosystems to position new software solutions
   9. Work with Client partner for developing competition strategy
5. Conflict Management and Resolution
   1. First point of escalation for any issues raised by the client
   2. Provide quick resolution to any issues raised by the client
   3. Enhance customer experience by effective grievance handling, communication management and resource management
   4. Prioritize the areas of conflict, find a creative solution acceptable to everyone and develop a plan to work towards it in a timely manner
   5. Ensure proper communication to client’s Sr. Leadership

At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

IT Services and IT Consulting and Semiconductor Manufacturing