Job description:

We are looking for a passionate and dedicated Customer Service Representative to join our team! The ideal candidate will have strong communication skills, a positive attitude, and the ability to solve problems quickly and efficiently. As a Customer Service Representative, you will be the first point of contact for customers, helping them with inquiries, resolving issues, and ensuring they have an outstanding experience with our products and services.

Key Responsibilities:

• Customer Interaction: Answer incoming customer inquiries email, or chat and provide helpful and accurate information.
• Issue Resolution: Handle customer complaints or concerns, and work toward a solution in a timely and professional manner. Will also be responsible for handling customers’ reviews and feedback. 
• Product/Service Knowledge: Maintain a deep understanding of company products and services to effectively support and educate customers. Will also be responsible for learning designs and sending proofs to customers and our production partner. 
• Order Processing: Assist customers with placing orders, tracking deliveries, and processing returns or exchanges when necessary. Will also be responsible for printing shipping labels and packing slips and calling in warehouse requests.
• Collaboration: Work with our manager and team members to ensure customer satisfaction.

Qualifications:

• Bachelor’s degree preferred
• Proven experience in a customer service or similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficient in Excel, Slack and Canva 
• Ability to work in a fast-paced environment and handle multiple tasks.
• Attention to detail and strong organizational skills.
• Empathy and patience when dealing with customer concerns.

Benefits:

• Hybrid
• 25-30 hours a week 
• Competitive pay
• Bonuses
• Opportunity for growth and advancement within the company
• Starting at $21-$25/hr

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