HVAC Service Supervisor

POSITION SUMMARY:

• Provides technical support and job site leadership to ensure a competent, highly qualified workforce; redeems customer commitments in a professional, high-quality, and timely manner while maximizing gross profit margins.

QUALIFICATIONS:

• Demonstrated leadership skills
• Minimum 7 years of commercial service technician field experience
• Must possess a valid driver's license and currently maintain a safe driving record as required by the company's insurance provider
• EPA Certified
• Certificate of Completion or Diploma with an accredited HVAC trade school

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other job duties may be assigned that are not included in the job description.

AGREEMENT/PROJECT MANAGEMENT:

• Effectively manages and controls equipment, material, tool utilization, and costs while assuring proper staffing and efficient field operations.
• Audits required documents before the start of work to ensure all pertinent information is included; assures personnel doing the work are well informed of the scope of work.
• Provides current input and actively participates in regular review meetings on work progress, customer relations, field relations, internal administration, and other matters affecting service operations.
• Expedites and achieves schedules through the dispatcher; returns unused materials to suppliers for credit; closes all completed jobs and expedites release for billing.
• Provides sales personnel with leads and alerts sales personnel about competitive sales efforts.

CUSTOMER SERVICE:

• Ensures customer concerns are responded to quickly and efficiently while building and maintaining customer confidence and satisfaction.
• Able to influence and drive customer satisfaction; possesses the proper judgment to escalate procedures when an emergency arises so that customers' needs are met.
• Effectively communicates relevant information to customers regarding their systems, regardless of the customer's level of technical knowledge.
• Reports customer relations activity affecting customer satisfaction; fosters positive long-term relationships.

STAFF DEVELOPMENT:

• Trains all levels of service technicians, apprentices, and interns; mentors service representatives on how to solve problems independently.
• In coordination with Service Manager, develops and implements programs to improve the skills of individual technicians and the work group as a whole; provides training assistance and support during evening training classes at HMS.
• Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building positive team morale; puts success of team above own interests.
• Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position.
• Ensures staff have read and are familiar with all safety procedures and manuals; provides ongoing training regarding on-the-job safety.
• Effectively audits the performance of staff and recommends appropriate personnel actions, including but not limited to hiring, termination, promotion, demotion, and compensation.

PERSONAL DEVELOPMENT:

• Keeps technical knowledge up to date as to equipment and concepts; gains familiarity with new products and techniques as they are introduced.
• Belongs to and takes advantage of technical organizations to improve technical knowledge.