Akkodis is seeking a Lead Engineer, this role is a Contract with a client in New York, NY 10018. We’re ideally looking for an applicant with experience in IMAC and technical support and ITIL certification a plus.

Pay Range: $35-$38 /hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

What is the role doing?

• Manage and lead a team of engineers providing IMAC and technical support to client on a full-time basis across 2 shifts.
• Must be able to: learn day to day in scope tasks for the team, identify service & quality improvement opportunities, and efficiencies as it relates to day-to-day tasks

What is the technical environment, & minimum (technical) skills/experience needed?

• Role is more a people, process and operational manager role and less technical. However, candidates should have experience managing a team of technical support resources across a scope of multiple tasks (i.e. IMAC, moves, conf room support, basic break/fix, etc.)

Are there any professional accreditations required for the role?

• ITIL certification a plus.

What are the nice to have skills/experience?

• Experience managing tech support resources in the financial industry. Able to identify service improvement opportunities and efficiencies as it relates to day-to-day tasks.

Will the resource be working alone or in a team?

• Resource will be the only onsite manager managing the team of technicians but will have a remote manager to report into.

If you are interested in this role, then please APPLY NOW . For other opportunities available at Akkodis, or any questions, feel free to contact me.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance