MediaRadar offers comprehensive advertising analysis for over 5 million brands across multiple media platforms including TV, digital, mobile, email, events, social media, and print. Our 2200+ ad tech & media company clients enjoy the unmatched quality and award-winning customer service that helps them identify sales opportunities, create bulletproof pitches, and get the most from every sale.

We are looking for an ambitious and process-driven Senior Manager of Program Management to lead end-to-end product go-to-market processes and projects across product, product marketing, and commercial organizations including sales and account management. In this role you will be a laser-focused project leader with proven abilities to drive product launch and migration projects forward, to ensure accountability across cross-functional stakeholders, and facilitate the successful delivery of our product roadmap and solution priorities.

Location: Remote based in the US or Hybrid if based in NYC

What You'll Do:

• Partner with product and commercial leadership to build and manage cross-functional execution of product roadmap, commercialization, and platform migration project plans
• Lead the end-to-end program management of complex SaaS project plans across all participating product, marketing, and account management stakeholders to improve client adoption and retention
• Manage cadence and quality of client communications and customer experience across product launch and platform migration initiatives in close collaboration with product, marketing, and account management stakeholders
• Lead measurement and optimization strategy of product launch and platform migration projects by capturing client feedback and insights at key points in the product launch and platform migration lifecycles
• Mobilize account management teams to ensure successful client transition to new product UI and capabilities to maximize client usage and mitigate adoption challenges
• Collaborate with commercial training and enablement team to educate all client facing teams on the packaging, positioning, and capabilities of the new unified product UI

Requirements

What You've Done:

• 7-10 years working with product management and commercial teams in SaaS advertising/media, data analytics, or information services industries
• 5-10 years leading the end-to-end program management of high-visibility product launches, client migration, and commercialization projects working across product and commercial leadership and teams
• Expert executive team engagement and proven communication skills to help customize communications for diverse audiences required
• Proven ability to lead and influence cross-functional stakeholders (outside of span of control) with a naturally collaborative approach to problem-solving
• Front-line customer success or account management experience preferred
• Advanced project management certification preferred
• Strong knowledge of Customer Experience (CX) best practices and KPIs

While we have outlined certain minimum requirements for this role, please don't let that deter you if you feel you can excel in this position. We understand that diverse experiences and backgrounds can bring fresh perspectives to our team, and we welcome applications from individuals who may not check off all the boxes.

At MediaRadar, we are committed to creating a diverse, inclusive, and welcoming environment for all employees, living our core values every day. We are Good People, valuing the unique perspectives and experiences that each team member brings to our organization. We love Data and believe that diverse experiences and talents contribute to a richer, data-driven decision-making process.

Our inclusive culture promotes respect, equality, and opportunity at every level, reflecting our value of being Teammates and working together harmoniously. We Listen to the diverse voices within our team, fostering curiosity and an environment where everyone's opinions matter. We are Transparent in our commitment to equality and inclusion.

Benefits

In addition to career progression, training and development, and an excellent work/life balance, future Radarians can expect a great benefits package that includes:

• Medical, Dental & Vision Insurance
• 401k with Company Match
• Paid Vacation, Sick Time, and Holidays
• Transit Discounts
• Summer Fridays
• Base salary is up to 160,000 based on experience, plus bonus

At MediaRadar, employees are encouraged to work hard, have fun and develop strong relationships with their peers. While working remotely through the pandemic, we've grown closer and stronger by sharing our new home offices & home office coworkers (both human and animal!), as well as being open and discussing mental wellness and self-care during a challenging time. Employees love to connect with virtual happy hours, themed parties, talent shows and bingo nights. Our engaged Diversity, Equity, & Inclusion Team meets frequently to create and roll out initiatives, events, and strategies to keep MediaRadar a welcoming and inclusive place. We've won Stevie Awards for Client Service and have been named to Mogul's Best Places for Millennial Women to Work for the past two years.

Check out what it's like to work with our awesome team here: http://muse.cm/1Mt0NCg

Every Radarian comes with a unique set of talents and experiences. Diversity, in all forms, makes us a smarter, more creative and more agile organization. We are proud to be an equal opportunity employer.