Part of the Busch Group

Job Title: Field Service Engineer - Fly & Fix

Department: Service

Reports to: U.S. Remote Service Manager

FLSA Status: Non-Exempt

Position Summary / Job Scope

Do you like to troubleshoot, repair, and improve the performance of equipment? If so, this is the role for you. As a Field Service Engineer, you'll work at customer sites where you are the face of Centrotherm - Clean Tech and an integral part of a vibrant and diverse service team.

We train our Field Service Engineers to support the technology that the world relies on to ensure clean air. You are a steward of the environment when Centrotherm Abatement Systems perform to their potential. You'll work beside global customers to install, maintain and upgrade their Centrotherm equipment, delivering world-class support for multimillion-dollar production systems.

Minimum Knowledge and Skills

This is an experienced-level position and will be compensated on an hourly (non-exempt) basis. You must possess the minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Experience would be obtained through a combination of prior education, projects, research, and relevant previous job and/or military experience. The following skills are valued for success:

• Good communication, teamwork, and interpersonal skills to interact with the factory and other customers/stakeholders within a diverse organization.
• A demonstrated ability to troubleshoot both mechanical and electrical issues on complex electromechanical equipment.
• The ability to work independently at remote sites with limited or no direct supervision.
• Strong attention to detail and the ability to read, understand and follow procedures required to maintain and repair complex equipment.
• Utilize proper PPE required buy the job scope or facility and follow all safety protocols.
• Strong customer service skills.
• Personal focus on safety for the individual and those around them.
• Solid understanding of PCs and Microsoft office suite.

Minimum Education/Training/Experience

The candidate must possess at least one of the following educational or experience requirements:

• Associate of Arts or Associate of Science degree in STEM or technical program or military service with 6+ months of experience considered in lieu of degree and/or equivalent technical degree.
• Technical certification or trade school diploma.
• 6+ months of experience operating and performing repairs and preventative maintenance in a semiconductor manufacturing or other similar industry.

Preferred Qualifications:

• Bachelor's degree in engineering field or equivalent experience.
• 2+ years of prior semiconductor industry experience.
• Prior experience with vacuum and/or abatement equipment.

Essential Functions

• Performs required preventative maintenance, inspections, modifications, and repairs on Centrotherm Abatement Systems.
• Commissions new Centrotherm abatement systems at customer sites and verify proper operation and setup before releasing system to customer for production.
• Meets regularly with immediate supervisor to establish work priorities and work schedule.
• Serve as a point of contact for all customer service at customer's site.
• Builds positive customer relationships.
• Prepare and submit service reports, document service activities, recommend technical solutions, and support continuous improvement planning.
• Provide phone support to customers to facilitate the resolution of hardware/software issues.
• Circumstances may require work during off-hours, evenings, and weekends.
• Effectively use common computer-based MS office tools (Outlook, Excel, PowerPoint, Teams, etc.).
• Provide training to customers and/or internal staff.
• This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required.

Physical Requirements and Working Conditions

Open positions will be based out of Oregon, Arizona, New Mexico, or New York, but day-to-day operations could be anywhere in the USA.

Must be able to:

• Work in an environment with chemicals and gases, wearing protective gear, i.e. aprons, hoods, gloves, booties, safety glasses, and respirators.
• Lift up to 30 lbs., pull 250lbs. at least once a day, and spend the majority of the time (greater than 90 percent less break time) on the floor working on toolsets, walking 3-5 miles a day, and/or standing/sitting for 9 hours.
• Travel to and work at regional customer sites.
• Maintain a valid driver's license.
• Heavy use of computers
• Travel will be required up to 100% of the time.

PAY FOR THIS JOB:

This job will be located in either Oregon, Arizona or New Mexico and the pay range encompasses two levels by state. Pay will be determined based on a person's knowledge, skills, experience and ability within the appropriate range. Typically, candidates are paid nearer the middle of the range.

Benefits include: Medical, Dental, Vision, 401(k) Match, STD/LTD, Life Insurance, Vacation, Sick Pay and more.

We value diversity, equity and inclusion!

OR Pay Ranges: $37.85 - $49.70

AZ Pay Ranges: $35.47 - $46.57

NM Pay Ranges: $32.31 - $42.42