Job Description: Summary:
The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one's time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education/Experience:
• High school diploma or GED preferred.
• 2-4 years customer service related experience required.
**Additional notes**
Onsite work. Reporting to 165 Grove St, Suite 70, Franklin, MA- warehouse
- Need to have: Google Sheets/Excel (beginner skills), basic computer knowledge, and familiarity with the basic Microsoft Suite. Will need to be comfortable answering phones and have good customer service skills with external contacts.
- Job involves data entry and possibly picking orders as well if not busy (nothing too large)
- Hours: M-F 7-4pm EST, possible 5-8 hours of OT, Saturday work a possibility.
- Work is mostly independent but manager and another CSR will be in the office.
- Onsite interview (1 round)
- temp to perm, will likely be evaluated 3 months in
Comments for Suppliers:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.