RxSafe LLC is a rapidly growing medical robotics device company located in Vista, CA. Our cutting-edge pharmacy automation systems including robotic compliance packaging and inventory control storage and retrieval devices for pharmacies. Please visit rxsafe.com for more information about our company and our products.nnThe Customer Service Specialist performs a variety of job functions integral to RxSafe, including trade show coordination, vendor management, receptionist for the Customer Support 800 line, and PakMyMeds program. The successful candidate will be highly organized, possess excellent communication and listening skills.nnAnswer incoming calls on 1st or 2nd ring, demonstrating great listening skills and creating an excellent first impression of RxSafe.nnDe-escalate and proactively manage support calls and customers. Provide updates when waiting for 30 minutes or more for a call back from the technical team.nnEnter Support tickets into ticketing system (Zendesk).nnMaintain constant communication with technical support team to reduce queue call time lag. (Slack is one of many tools for this.)nnEscalate to Manager &/or Director when call queue wait time exceeds 1 hour or there is a “hard-down” needing rapid response from team.nnCoordinate virtual and in-person tradeshows and events (i.e., webinars), including managing all logistics, people, and equipment, to enable sales of pharmacy automation systems.nnFacilitate customer surveys, reporting, and organizing survey results, and follow-up.nnManage and maintain open RMA orders.nnProactively work with Accounting and customers to invoice those who have not returned our requested parts.nnOccasional travel requested / required.nnA results-driven marketer with high attention to detail, creativity, communication, and analytical skillsnnExcellent reporting skills, familiar with organizing data and marketing/research insightsnnOutstanding ability to think creatively, critically, and identify and resolve problemsnnExcellent verbal, written and listening communication skillsnnKnowledge of HubSpot, Slack, Zendesk, SurveyMonkey and Zoom preferrednnAbility to work within a team and independentlynnExperience with CRM workflows, analysis, and reporting tools, esp. HubSpotnnStrong organizational, time management, and multi-tasking skillsnnProficiency with MS Office Suite (Excel, PowerPoint, Word) and Google Suite equivalentsnnSalary Range $21.00 - $26.00/hournnAt RxSafe, you can expect:nnAn environment where ideas are heard and innovation is encouragednnPersonal/professional growth and development opportunitiesnnExtensive benefits package with a generous employer contributionnnPaid Holidays + flexible paid time offnnExecutive commitment to education, growth, and developmentnnRxSafe is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. RxSafe is a safety-sensitive company.nnITW is an equal-opportunity employer. We value our colleagues’ unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.nnAs an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.nnAll qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws.nnAll your information will be kept confidential according to EEO guidelines.nnITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.nnAs an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.nn_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. _nnITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.