Summary:

The Operations Coordinator reports to the Operations Manager of Hill Mechanical Services and works closely with the Dispatch team, Service team, and Operations Manager. The primary objective of the Operations Coordinator is to ensure the successful operation of our dispatch team in order to ensure the best customer experience.

Key Responsibilities:

• Provide oversight and ensure successful dispatch operations, including but not limited to the following:
• Ensure emails and phone calls are responded to in a timely manner, prioritizing emergency calls
• Schedule and coordinate technicians and plumbers to work assignments
• Prioritize service requests, determine needs of customers and match the appropriate service technician
• Work with General Foreman to plan work properly, minimizing down time and increasing efficiency
• Properly monitor status of WOs. Process all WOs to ensure successful billing, and service execution
• Ensure Service Technicians are returning to open jobs for completion
• Enter PO’s and WOs into system
• Manage PMs based on priority. Scheduled as confirmed with the customer
• Review and update work orders based on reporting tools available, not limited to the Open/Held and parts report
• Provide weekly dispatch training
• Attend SJO Job Coordination meetings
• Attend new PM Agreement On-Boardings
• Attend Operation Meetings
• Familiarity of XOI, RFS, Vision software and provide training as necessary to Field or Service Coordinators
• Other duties as assigned

Experience and Qualifications:

• High school diploma or general education degree required
• Excellent customer service skills required
• Proficiency in all Microsoft Office Suite programs required
• Experience with Cisco IP Phone System preferred
• OSHA-10 training, or alternate safety council training preferred
• 2+ years of commercial ERP experience preferred

Other Qualifications:

• Ability to work efficiently and effectively under pressure
• Adaptability
• High accuracy and attention to detail in a fast-paced environment
• Excellent interpersonal and customer service skills
• Must be able to work independently with limited supervision
• Dependable, organized, and self-motivated